...and together with her big sister...who has suffered quite a bit and was given an early retirement...
I have a very handy little tidbit...I found out, a year and a half too late that California Law states a consumer has up to 30 days to return merchandise - it trumps a 14 day store policy but staff will go to great lengths to avoid complying.
Say if for instance you bought a 20" iMac one afternoon and returned it the next morning for a refund [to purchase another iMac] because the one you have is doing weird, freaky, poltergeist things - you may be told it's a software issue and it is a simple matter of re-installing a few programs. You may not feel comfortable with that and still want a refund. Someone might tell yo you're not entitled to one because it's merely a 'software' issue and must be looked at by genius techs first. Amazing!! Theres nothing wrong with it! Maybe it was your imagination - after all, you are an artist!
You believe them and go along with it thinking you have no other choice. By day 15 and numerous appointments with the so called "genius" bar you may be frustrated and demand a refund. At that point you'd be told "I'm sorry Mam, we have a 14 day policy and let me see...oh, yes - you're at day 15, there's nothing we can do to help you. Did you purchase Apple Care? Yes, Great [you're going to need it]!". Over time to get to know the staff quite well - since you're there so often with you lemon!
Soooo, don't be a "bad consumer" like me and believe everything you're told by a sales person or a tech or any staff member for that matter - your best interests are not their concern! YOU HAVE 30 DAYS TO OBTAIN A REFUND
Wow! I feel so much better! If I can help just one person avoid a situation like this, I can let go. Am I bitter? Not so much now.
Thanks for listening ;-)
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